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Back to the studio ↗GOOD QUESTIONS. REAL PEOPLE.
A little help.
A better sip.
From your first design to your final proof, here’s what happens next.
LET’S SORT IT OUT.
Send us a note.
Your message goes to the store owner’s private inbox. Include your TD reference if you have one. Replies are handled by email after review; an instant reply is not available.
Your note is saved.
Keep this reference:
The store owner can now review your message. Check your email for a reply after review.
BEFORE WE MAKE IT YOURS
Ordering & delivery.
- Make your design.
Choose a cup, add your photos or words, and save it to your bag. The preview is a design guide.
- Request your final quote.
Submitting a request is free. No payment is taken and production does not start.
- Review the details.
Product availability, physical finish, print proof, delivery destination, shipping, tax, and production and delivery estimates must be confirmed before payment.
Card payments are not currently enabled. There is no guaranteed dispatch or delivery date until a final quote confirms it. Keep your private request link to check for updates.
Changes & cup issues.
Need to change or withdraw an unpaid request? Send a message with your TD reference and the details. Don’t submit a second request unless you want another cup.
Cancellation and return terms for a paid order must be included in the final quote before payment. Review those terms carefully because your artwork is personalized.
If a cup arrives damaged or different from the approved design, choose “Problem with a cup” above and describe what happened. Keep the cup and packaging while the owner reviews the issue. The owner can request photos when responding.
Your information.
Studio designs, uploaded images, and your bag are saved in this browser while you create. Export an editable design to keep a backup; clearing browser data removes local copies.
Submitting a quote sends your contact and delivery details, quantities, and artwork to private store storage for review and fulfillment. The store owner can access those records through the owner dashboard. Artwork and delivery details may be shared with the print supplier to prepare and fulfill an approved order.
Help messages and contact details are stored privately for the owner to review and respond. No card details are collected by the current quote or contact forms.
Your private order link grants access to your request status. Keep it private. To ask about access, correction, or deletion of your information, choose “Privacy request” in the contact form.